Supply of goods and services

We accept no responsibility for loss or damage which you or a third party may sustain relating to goods manufactured to our design but used in any way for which the goods were not designed.

All building materials remain the property of E J Manufacture Ltd until fully paid for. E J Manufacture Ltd reserves the right to remove any installed goods from the area of works until payment is received in full.

We may withdraw our quotation, and withhold delivery of any goods if your account is outstanding to an extent which we regard as unreasonable or for any other reason which gives us doubts about your ability to pay.

When you engage E J Manufacture Ltd to supply materials, goods or services it is your responsibility to provide accurate information. E J Manufacture Ltd will not be held liable for inaccurate information supplied to us and will seek remuneration on all costs expended.

Delivery of goods and products

Prices for delivery of goods and products will be supplied by quotation. For supply-only goods delivery is not included unless specified.

If we deliver the Goods to you to such place as you direct within the United Kingdom risk of loss or damage passes to you when the Goods are delivered by us to the place agreed between us. If the Goods are to be collected from our premises that risk passes to you when the Goods are loaded onto your or your carrier’s vehicle.

We may deliver by part-deliveries

Each part-delivery will be a separate and independent Contract but you may not cancel the rest of the Contract if we are late or fail to deliver any part.

You will accept a delivery within 7 days of being advised that the Goods are ready. Otherwise, we may charge you interest at the rate of 1.5 per cent per month and make a storage charge of 1 per cent per month on the invoice value of the Goods.

You must inspect and sign for the Goods when they are delivered. Any defects are notified as soon as reasonably practical. No claims will be accepted for damage, shortage or loss unless written notice of such claims is received within a reasonable timescale.

We will not be responsible for any loss caused by late delivery. Late delivery does not affect your duty to pay us.

If you cancel your order we may recover all our costs up to the date when we receive your notice of cancellation.

If you should have a receiver appointed over any of your assets or if an order is made or a resolution passed for your winding up or if you commit an act of bankruptcy or become bankrupt we will be entitled to remove any Goods which have not been paid for in full.

Where you claim that the Goods are defective or do not conform to your order specifications you must inform us in writing within a reasonable timescale of receipt of the Goods and allow us the opportunity to inspect and test the Goods.

If there is a dispute about the satisfactory quality of goods and an assessor is to be appointed, both parties should agree to the assessor. The assessor will provide a report stating who is at fault, with the loser to pay the assessors fees. If the assessor states that the product or fitter is to blame then E J Manufacture Ltd will do their utmost to rectify.


Terms of Work 

Our fitters will take reasonable steps to protect clients property during works, including floor protection and dust covers. As such, we will not accept liability for minor damage to customers items, walls or flooring.
We will take reasonable steps to remove any debris during works, and the site will be fully cleared on completion. We will also do our best to clean up after work but accept no liability for any additional cleaning requirements.
Unless otherwise stated on your quotation, repairs to plaster, tiling, shutters and panel work and painting adjacent to windows may be chargeable as extras.
We will not accept liability for cabling that passes through windows and door alarm systems. Clients should prepare in advance for the re-fitting of these items, and the subsequent disruption this may cause.
It is the client’s responsibility to ensure our fitters have free access to areas of work. Any furniture, ornamentation or blinds will need to be removed in advance. If you are unable to do so, our fitters will take reasonable steps to do this on your behalf, but we will not be held liable for any damages incurred during the process.


Payment Terms

Please note that any upfront payment in advance of works is required to cover the cost of manufacturing, ordering materials, organising/scheduling, stocking of ironmongery etc. Manufactured items, such as windows, are bespoke for your property only. They are made to order and made to measure and cannot be repurposed for use elsewhere.

Payments are in 3 stages as follows:

Payment (1)

This payment is for manufacturing, scheduling, advanced stocking of materials and is due once the works are confirmed on our planner.

For refurbishments, the first payment is typically 55% of joinery works.

For manufacturing, the first payment covers 100% of workshop costs for the production of bespoke joinery products. This figure is calculated on a per quote basis and is dependent on the products being made.

For Supply Only manufacturing we require 100% payment upfront.

After Payment 1, works will be scheduled in. If required, our surveyor will then visit your property to take detailed measurements ahead of manufacture.

Payment (2)

This payment is for joinery/fitting, labour and sundries etc and is due on the day joinery works commence (or before). If we are not contracted for painting, this will be your final payment.

Payment (3)

Is due by the first day of painting (or before).

** Please note, if you wish to use any paint other than our standard white colour, this must be provided by the client for our painters on site.**

Making Payment

Payments can be arranged via our administration department contactable on 0131 453 5900 or by e-mail.

We accept Debit cards, BACS payments, cheques and cash. Details will be on your invoice.

After completion, our tradesperson will go over completed works with you. You will be asked whether you are satisfied that works have been finished to a satisfactory standard and then sign off the job sheet to confirm this.

Any complaints should be directed to the company administration office by e-mail or letter.

Late payment penalty

We reserve the right to charge 2% over the bank base rate to outstanding invoices.
Please Note: Any guarantee or warranty will not be provided until invoices are paid in full. This does not affect any other legal rights you may have in relation to the contract.

Supply Only

For full replacement sash and case windows – please note these are supplied disassembled and unroped.

Sash-cord is not provided.

Weights will be supplied loose and can be a mix of cast iron and lead or provided in bar form for cutting on site.
For supply only jobs, door ironmongery is not usually supplied unless specified with the exception of door-sets which would normally be supplied as a complete unit.
If there are any questions on any of the above information do not hesitate to contact our office on 0131 453 5900

Refer a Friend

If you refer a friend we will give you £100! The office must be informed of the referral prior to the referral quotation being confirmed. Minimum work order of £1000 required. 

Ruling Law

The Contract, these Conditions of Sale and all Special Conditions of Sale will be governed by and construed in all respects in accordance with the law of Scotland.