Specialist Manufacturers and Fitters of Sash and Case Windows in Edinburgh

This company fitted our windows in 2018 and until we contacted them recently to advise that we had two blown windows we were satisfied.
Their response to our approach on this issue was "Can I just confirm, were these windows fitted by ourselves?" This from a director of the company.
No reply was received to our confirmation that this was indeed the case and we had to chase. We were then asked to complete a snagging link.
Under the scope of warranty shown on the link this states "The tradesperson will attend the property and attend to the reported issues. Any issues not covered by the guarantee will be charged at £0.96 per minute + VAT. Please note that if none of the issues are warranty repairs there will be an additional call out charge of £65 + VAT."
We found that their 7 year guarantee only covers standard double glazed units, which we thought we had, which have a sightline of approximately 11mm. However for low sightline units only a five year guarantee is offered and apparently we only have low sightline units.
As our original quotation did not mention anything to the effect that we were not purchasing standard double glazing units we questioned this and the response was :- "Low sight line units are any units in astragalled windows - it is only 1/1 style windows that have non low sight lines" Anyone who understands this response I suspect must be in the double glazing business.
We reverted again with the question as to why their quotation did not detail the poorer quality windows and simply refers to double glazed units, but this is not something that the company is prepared to answer.
Having paid in excess of £10,000 for two bay windows we would have expected these to last 20/25 years and not to expire within a seven year period.
The company did offer to provide us with a quotation for rectification but this is not something we will be taking up.
Unfortunately the double glazing industry is effectively unregulated and Edinburgh Sash & Case do not belong to any trade body which might arbitrate. Given the probable lack of repeat business their attitude appears to be "new customers only"
Anyone dealing with this company needs to consider the phrase caveat emptor.

Date of experience: 15 March 2025

From October 2019 - Just had five single pane windows upgraded to double glazing. The Listed Building Consent service was excellent and helped us get the permission we needed. All work completed to a very high standard. Thanks to Dougie and Michael (Team 5 joiners) plus Ryan and wee Joe (JB Painting). Highly recommended! Thanks again.

Just had two windows refurbished by Scott and Daniel, two joiners fro Edinburgh Sash and Case. I’m absolutely delighted with their work. They take real pride in what they do. They’re lovey lads too. Nothing was too much trouble.

Excellent service, highly accurate reproduction detailing from Alan, with excellent fitting from Jack and Jordan. To top it off Ken's painting work has been immaculate and fastidious. He's an absolute professional and the quality of finish is superb.

Absolutely first-class joinery work from James and Robbie, the difference these windows have made to the temperature and sound proofing in our flat is incredible. Excellent painting from Joe too - we would recommend this company unreservedly.

We had 11 new windows installed at the tail end of last year. Our main joiner was Kevin, supported later in the job by Daniel, who were great- they were also extremely neat, clearing up at the end of every day. After they were finished, the painters led by Gary Miller came in and ensured a great finish.
The process was, for us, very straightforward. Communications went well and the job started on the date agreed.
We are delighted with the results- after living here for 30 years, we can feel the real difference in warmth in the house.