What Our Customers Think

Feedback from customers is very important to us – we use impartial review sites to gather feedback to show everything to potential customers. We’re proud of our highly-rated products and services and would like to share some with you.

aggarden
aggarden
07:14 14 May 22
The replacement windows are of high quality and the installation was well done. The painting by Sean was of a very good standard.
Jane S.
Jane S.
20:29 11 May 22
So grateful to everyone at Edinburgh Sash and Case for their work. From the first conversation through to the final clean, everyone has been really great. Alan, Danielle, Innes, Daniel (I think!) and Sean spent time and care on the job. We spent two years planning a windows upgrade for our B listed flat. It was a combo of upgrades of existing sash and case windows to slimline double glazed and creating 4 pairs of new double glazed slimline sash and case windows to match our neighbours and restore the front of the building to it's former glory. We knew it wasn't the easiest job and some firms wouldn't even quote but they've done a great job and have been a pleasure to have around for the last three weeks. Thanks guys!
Malachy M.
Malachy M.
18:01 11 May 22
All personnel from Danielle on the phone through Innes' joinery to Ken and John painting, were helpful cheerful and considerate. The standard of work was excellent . We know that we made the right decision choosing this company.
Emily W.
Emily W.
11:11 11 May 22
Michael and the team were excellent. They gave honest advice and were good value for money. The work they did has made a huge difference to the property value. I would highly recommend.
Martin S.
Martin S.
11:31 05 May 22
Pleasant, friendly, professional staff and tradesmen. Neat ,tidy and quick. Happy to help. Good standard of workmanship and finish. No major problems and minor issues fixed quickly and professionally without dispute. The Painters Almond Decorating were the same in all respects. Would be happy to use both companies again and recommend tom others.
Ronald F.
Ronald F.
14:18 26 Apr 22
We had a bay window with three windows refurbished and upgraded with draught strips. Involved replacing some glazing and redecoration. This was all carried out in a professional manner.
Clare
Clare
13:36 25 Apr 22
We had 13 windows replaced with double glazing. It all went well and we are happy with the windows. James, Jordan and Pawel were probably the friendliest and most tidy tradespeople we have had in the house. They also arranged to fit our bathroom window early, before our bathroom renovation began, which was hugely appreciated so as not to mess up the new bathroom. That being said, its worth noting that their payment terms are to pay 100% of the total bill, before you have even had a single window fitted. I disagreed with this and after complaining, they agreed to let me retain 10% until completion. One thing I would have chosen differently would have been to just get double glazing inserted into our original livingroom sashes rather than fully replacing the whole sash and glazing. This is because they were original hardwood with an old stain on them and it’s totally impossible to match the original stain or type of wood grain, even though they tried. For the other painted windows this wasn’t an issue.
Martyn A.
Martyn A.
08:22 23 Apr 22
We used Edinburgh Sash and Case to renovate the windows in our flat which is in a listed building. From initial contact with Danielle through to the painters (John and Ken) the company were excellent to work with. We had plenty of notice of start dates for each phase of the work and these were adhered to. The guys doing the work were able to give accurate timings so we when they'd finish. And as importantly as doing a professional job (they definitely did), they left the flat clean and tidy. Big shout out to David and Sean, who did the repairs/renovation and to John and Ken for the painting. I'd happily use this company again.
Sue C.
Sue C.
07:37 13 Apr 22
Delighted with the service from Edin Sash and Case. Innes did a marvellous job of refurbishing our windows in a conservation area. Great communication, speedy application for permissions etc, polite and tidy workmanship. Refurbished windows are great! Painter Sean is doing an amazing careful job of painting them. Delighted with all aspects of the service from Edinburgh Sash and Case.
Jennifer S.
Jennifer S.
14:12 07 Apr 22
I am delighted with the services supplied by Edinburgh Sash and Case. Right from first contact with Danielle, through estimates with Nick, Listed Building consent, the measuring and manufacture of beautiful bespoke double glazed sash and case windows, the fitting by James and John and the painting by Gary and Stevie the service was exemplary. I would have no hesitation in recommending them to others.
John O
John O
15:27 31 Mar 22
I would highly recommend Edinburgh Sash and Case. I have had six replacement double glazed sash and case windows fitted. The service throughout was excellent commencing with Danielle in the office who provided clear information regarding quotations and organising the trades,ie joinery and painters.The surveyors who assessed the jobs and discussed options , and Adam the joiner and Sean the painter who were punctual, tidy, and good craftsmen,resulting in an excellent finished product.The windows are now more energy efficient and of improved appearance,reflecting their good work.
Andy N
Andy N
19:39 28 Mar 22
I must admit I initially asked for a quote just to have a comparison to other quotes I already had but am so glad I did. Right from the outset, the professionalism and dedication to their work came through - from the office staff, the quote and the work itself. Special mention must go to Chris and Ross who fitted the windows - they explained what was happening, worked around me, they were courteous and made me feel part of the process. Even when I asked for a piece of wood to be moved a few mm to straighten it up, they did it without complaint as it was clear they wanted to make sure I was happy with the product.My 70's windows in my tenement flat were knackered and I had them replaced with sash and case - a few tips if you are doing the same:1) Don't underestimate the amount of dust you will be cleaning up for weeks after2) Don't expect to phone up one week and have them fitted the next; this is a niche/bespoke product; I paid my deposit in late Aug21 and they were fitted in Dec21.The only slight downside is the £100 quotation fee (although this does come off your final bill if you use them). This is to stop time wasters, but it might be a little steep if you are just using them to compare.Overall, an excellent job.
Zoë C
Zoë C
09:17 28 Mar 22
Edinburgh Sash & Case recently replaced the six windows in my flat with double glazing. I've gone from having a drafty, chilly flat to being quite comfy, and the windows look absolutely fantastic. Dougie and Luke did the joinery and were both courteous and professional and answered all of my (many!) questions. Likewise the painter was great, very polite and got everything looking lovely.We encountered a snag with one window where a weight shifted a couple of days after installation and was catching on the brickwork. Luke was over within an hour of my email to diagnose the issue, and they were back first thing the next day to resolve it. The occasional snag or minor issue is naturally going to come up sometimes so I had been quite anxious about this kind of situation turning into a long ordeal, but I was blown away by how quickly they got it sorted.This installation has taken my energy performance certificate from a D to a C.
David C.
David C.
16:09 26 Mar 22
We recently used Edinburgh Sash and Case to double glaze some windows in our farm steading. We had some issues getting Listed Building Consent but they were able to help us to get that. We are very happy with the result. Particular thanks to Ross and Chris who were very skilful and respectful of the building, The painting was carried out by John and Ken in dreadful weather - but they achieved an excellent result. Danielle in the office was very efficient throughout.
Kim M.
Kim M.
15:59 25 Mar 22
Have used Edinburgh Sash and Case three times now for replacement sash and case windows. Latest job was 2 replacement windows . From initial contact with Danielle in the office for quote through to completion, communication was excellent. The joiner (Dougie) and the painter (Ken) were both very skilled and did an wonderful job. They were an absolute pleasure to have in the house and clear they took real pride in their work. Delighted with the finish on the windows and would have no hesitation at recommending Edinburgh Sash & Case to family and friends.
Anna D.
Anna D.
14:13 25 Mar 22
We had windows and metalled a while back and needed a few tweaks. Innes came round to deal with them within 24 hours and couldn’t have been more helpful and polite. He even gave all of our windows an MOT and found a couple of snags to help us with too! Would highly recommend Innes thank you.
Andrew Francis G.
Andrew Francis G.
06:22 25 Mar 22
I used Edinburgh Sash and Case a few years ago to replace the rear windows of my Listed property and was very impressed by them as a company.I have now had them back to do the fronts. The work comprised them organising their architect partners to handle the listed building consents, detailed measuring to prepare the job, the removal of these large units and boarding up, all done very smoothly and with perfect explanation and communication about what would happen next.Back at the workshop, they then converted the sashes from single-glazed single-pane units to slimline double-glazed ones with astragals (as required by Edinburgh policy). This requires retaining as much of the original timber as possible.Back on site they communicated clearly when the refitting work would start and how it would proceed. Despite them facing the operational difficulties of covid, they worked as a team like a well-oiled machine. Counterweights reweighed, scaffolding towers erected, very heavy sashes installed and carefully painted inside and out.Not only is their joinery and painting work done to a very high standard, every tradesperson that I have met over the years has been a delight to work with. A truly excellent company all round. Highly recommended.
John M.
John M.
14:17 14 Mar 22
We had 14 new sashes installed in our new town flat. Chris and Ross did a superb job throughout on the installation and Pawel likewise on the redecoration. They were each very professional and friendly and helpful and I would not hesitate to use them again and to recommend them to others.
Derek M.
Derek M.
18:39 25 Feb 22
Richard F.
Richard F.
15:46 17 Feb 22
Very professional and friendly. Edinburgh Sash and Case replaced old windows and we are really pleased with the result.
Eleanor R
Eleanor R
08:40 14 Feb 22
Cannot stress the professionalism and friendliness of everyone I met. The painters, Bart and Adam, did a fantastic job and took absolute painstaking care of my windows and all the trim, making sure to keep me informed throughout the process. I’m so impressed with the full experience and wouldn’t hesitate to use them again!
Aldridge F.
Aldridge F.
14:15 11 Feb 22
I highly recommend Edinburgh Sash & Case. Innes & Daniel who did the joinery on most of our windows were excellent - beautiful craftsmanship, they dealt with all the curveballs we threw at them and always good natured and pleasant to deal with. Overall the service we have received from the company has been great.
Emma C.
Emma C.
14:57 08 Feb 22
Edinburgh Sash and Case fitted 10 windows in my flat. They were professional, on time and tidy during every step of the process, leaving me with lovely, quality sash and case windows. The joiners (Dougie and Luke) and the painters (John and Ken) were all very friendly and professional. I would absolutely recommend them.
Rebeka S.
Rebeka S.
15:41 28 Jan 22
I would highly recommend Edinburgh Sash and case. All members of staff are professional from measurement to fitting/ painting. The joiners James and Jordan were fantastic and kept me regularly updated with text messages. The painters (Pawel and team) started very quickly after the windows were fitted and have completed the windows to an excellent standard. Danielle responds to emails very quickly and was able to sort a few small issues very promptly.
Keith S.
Keith S.
11:33 24 Jan 22
I used Edinburgh Sash and Case to upgrade the windows in my property and from the initial enquiry to completion they did a great job. Both the fitter and painter were very professional, punctual and polite. I would happily recommend them.
Eleanor R.
Eleanor R.
14:16 21 Jan 22
Couldn't be happier with the service from Ross and Chris. The guys did a fantastic job repairing my windows and installing my brand new window. I was a bit nervous beforehand at having such a big piece of work done, but they were incredibly professional and did a fantastic job keeping me up to date throughout the process. Window installation completed to a really high standard, you can tell they take absolute pride in their work! Looking forward to seeing the finished result when the team return to complete the painting and decoration.Thanks so much to Chris, Ross, and the team. Couldn't recommend enough!
Barclay P.
Barclay P.
17:07 20 Jan 22
The firm gave us a date for the work to be undertaken and this was adhered to. The workmen were friendly and efficient. We did have some snagging problems but the painter returned within a short time on two occasions to resolve these.
Graeme M.
Graeme M.
19:42 19 Jan 22
Upgraded some of our sash and case windows to double glazing. Great looking windows which have made the rooms feel a lot warmer. Very professional job done by the guys who came to fit them. Also great job done by the painters. Excellent customer service all round.
O M
O M
12:00 19 Dec 21
Jordan, James and Ryan did a superb job of restoring/renovating large sash windows and cases, fitting new ones and installing a lovely new door.Nick and his team take a very professional and personal approach to their work and we’re really happy with the results (again). Looking forward to the painting being completed in the New Year. Will use Edinburgh Sash & Case in the future.
Fiona O.
Fiona O.
21:31 16 Dec 21
Great work from the team, highly professional service.
Adrian C.
Adrian C.
14:03 08 Dec 21
We had 5 windows replaced in our 3rd floor tenement flat. Chris and Ross were highly professional. They kept us up to date on the progress, got the work finished on time and cleaned up when finished. Would definitely recommend.
Izzie C
Izzie C
10:32 07 Dec 21
Immensely satisfied with my three new double-glazed sash windows from Edinburgh Sash and Case. The units have been made to a very high standard and have transformed my flat. The sashes run really smoothly and I no longer have any chilly draughts.Tamas, the joiner, was really lovely, professional and tidy. Once the windows were installed, he kindly demonstrated how to use the clever opening mechanisms for cleaning the outer panes.John, the painter, was so cheerful and finished the windows beautifully.Danielle was really organised and helped ensure the windows were fitted and finished in time for Christmas, which was such a relief.10/10 would recommend.
Ingledew F.
Ingledew F.
11:42 03 Dec 21
Edinburgh Sash and Case come highly recommended. This was a big job as we had every window in the house refurbished and it took 8 weeks to complete. We are delighted with the finished job. Despite the inevitable upheaval such a job entails the team was professional and respectful that this was our home and tried to keep the disruption to the minimum. Chris and Luke the joiners and John the painter were the main people on the team helped on occasion by Jordan, Scott, Davy and latterly Ross. Thanks to all of them for all their hard work.
John K.
John K.
21:46 02 Dec 21
Very good service, joinery and painting carried out to a very high standard. Punctual, tidy and courteous.
Daniel N.
Daniel N.
18:16 16 Nov 21
It's been one of the best experience of my life. the best team you can find in Edinburgh and Scotland, big professionals and big quality. All the best guys!
Mags
Mags
08:55 15 Nov 21
Installed 7 windows in our flat. We're in a listed building, and every window is squint.James and Jordan were the installers/joiners. Absolutely lovely, helpful, amazing work standard. Very flexible to working due to our cats! Fantastic workmanship.Pawel and Bartek the painters were also fantastic. Very professional and an amazing job. The windows look amazing now.Honestly, if you want authentic, beautiful windows then this is the place to go. Kind of sad that we don't have any more windows needing done!
Mikey M.
Mikey M.
17:11 24 Oct 21
We needed 6 old single glazed timber sash and case windows of varying sizes replaced with double glazed units in our Victorian house including a complicated dormer. After having 3 home visits for quotes, we went with Edinburgh Sash & Case as their quote was competitive and they seemed to be genuinely passionate about windows. This was indeed the case and we were impressed by the level of service and quality of work from start to finish. The quote was very clear and thorough and all communication with them was straightforward. The joiner (Tom) and the painter (John) were both very skilled and did an excellent job. They were a pleasure to have in the house as we were working from home throughout. We’re very pleased with the end result and would highly recommend Edinburgh Sash & Case.
Carol H.
Carol H.
11:25 15 Oct 21
We had 5 windows refurbished, draught-proofed and painted by ES&C, including some some shutters and panelling. They have been very easy to deal with from start to finish. Communication was excellent, the joiners were efficient, professional and tidy and the painter (Sean) did a fantastic job. Our windows look great and work smoothly and the shutters (which were repaired and re-hung) now fit properly. Very pleased with the work and happy to recommend their services.
Leonidas D.
Leonidas D.
18:28 07 Oct 21
We had all the windows in our flat replaced with double glazing. The entire experience was about as easy and convenient as it could have been. Edinburgh Sash and Case helped us arrange permissions for work on a listed building and gave excellent advice on fittings and how window replacement would proceed. The joiners and painters were efficient and professional and worked very hard to be as unobtrusive as possible (and they were just really nice people). I can't imagine the process going any smoother, to be honest.
Marie H.
Marie H.
10:38 16 Sep 21
We had double glazed sash and case windows installed. The work was well organised, the joiners and painters were really respectful of the space and we're really happy with the result.
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