What Our Customers Think

Feedback from customers is very important to us – we use impartial review sites to gather feedback to show everything to potential customers. We’re proud of our highly-rated products and services and would like to share some with you.

Dean F.
Dean F.
1708960186
Edinburgh Sash&Case can't be faulted. From the initial consultation to the completion of the work everything has been of a very high standard. The skilled workmanship of Chris, Adam and Alan can not be faulted, their craftsmanship complimented the quality of the windows made by Sash& Case for a job well done.
Philip M.
Philip M.
1708614774
Two guys - Jordan and James - came to replace the windows in our language school in the West End. They were friendly, polite and extremely hardworking. They had the work done in no time and left all the rooms exactly as they had found them.Highly recommended.
Adam B.
Adam B.
1708088090
We had all of our sash and case windows replaced with new double glazed units and are delighted with the result. The Edinburgh Sash and Case team did excellent work. The initial survey was detailed and Danielle in the office provided great customer service. The joiners (Innes and Jack) were super friendly and respectful and carried out the installation efficiently and precisely. The painter (Zsolt) was also friendly and super precise in his work. We were really impressed with the process from beginning to end. Thank you!
stephen C.
stephen C.
1707991103
We recently had a number of large windows refurbished and double glazed. The service from start to finish was excellent, Jamie and Jordan did great job on the windows installation as did the painters from Almond decorators afterwards.
Car M.
Car M.
1706640891
Flicking used cigarettes out your van window as a mum and toddler cross the road outside a primary school isn't a good advert for your business.
Christopher B.
Christopher B.
1704710716
We have just had three windows replaced with new units, and what a great experience we have had with Edinburgh Sash and Case. From the initial meeting in our flat to confirm we could do what we wanted to do, excellent and easy quote and confirmation process, the review with Alan to confirm all measurements and fittings, and then the replacement process itself.Jordan and James were absolutely fantastic, friendly, professional, tidy, and did a brilliant job in exactly the time frame stated. Then the painting from Ken to finish it all off, fantastic.All this was superbly coordinated by Danielle, who replied to emails and helped with information every step of the way, making this a very stress-free process.Highly recommended, I would not hesitate to work with them again, thank you very much.
Taru J.
Taru J.
1700754566
We have had 9 sash and case windows refurbished by Edinburgh sash and case, and they have been superb. Thanks to James and Jordan on the joinery and Joe on the painting.
Al N.
Al N.
1698508170
Edinburgh Sash and Case have a fantastic team, a great system and high quality product. Alan took great care getting the right specification for the type of window historically used in our tenement block. The windows surpassed our expectations - they are much finer than the double-glazed sash and case that we'd previously had. Innes did a superb job installing them with a minimum of fuss and a lot of care. Finally, Ken's painting was immaculate - a pleasure to watch.
anesu M.
anesu M.
1695226663
Top tier customer service at unbeatable rates ,highly recommend them
Jo R.
Jo R.
1695223194
We paid just under 4k a window, full payment prior to installation.We sent a whole series of snags to ESC and they are ignoring us.I have sent 5 chase e-mails. Nothing.We have drips on our stone from the window painters, timber not sanded or prepped prior to painting and painted poorly.These windows won’t last.There are gaps where the glass and timber meet, where and condensation just sits - somould is developing, and we need to get them grouted so they won’t rot.Naturally if they reply, we could revisit this review.
Meredith J.
Meredith J.
1695130282
We live in a listed tenement building - Edinburgh Sash and Case recently replaced all our old sash windows with sympathetic double glazing. The new windows fit properly and look fantastic. Chris the joiner was punctual, conscientious, diligent and friendly. At the end of each day he did an amazingly good job of tidying up the room he had been working in, which was much appreciated. The painters Gary and Stevie were equally professional and meticulous. Communicaton with the company was also excellent - Danielle always responds quickly to emails. We are delighted with the service and the finished product.
Julie C.
Julie C.
1694518577
A special thank you to Luke who fitted my windows and Shawn who painted them. They were very professional, polite and tidy! They did a great job. My only disappointment was that no one ever answered the phone!
Isabella L.
Isabella L.
1692003986
Edinburgh sash and case completed a first class replacement of our bow window. The bow window looks fantastic, and the team was really excellent. Ryan the joiner and Pavel the painter have been professional, efficient, on time, and lovely, and they kept me informed of what was happening at every step. Danielle answered immediately to all our queries and did all what she could to accommodate our needs. ES&C have been a real pleasure to work with.
Mike W.
Mike W.
1691414288
Edinburgh Sash and Case completed a first class refurbishment of more of our windows and front door. The joinery and painting work is of the highest standard. They team made the process easier for us by always letting us know what was happening and answering any questions we had. Their care in keeping the disruption to a minimum for our family and working with us on this over the past two weeks is also much appreciated.The windows and doors have never looked better in the 27 years we have owned this house and we intend to have another round of the windows refurbished by Edinburgh Sash and Case next year.2020EJM refurbished four of our sash windows and our rear door. David (windows), Jamie (door) and James (painting) all did a terrific job. They were a pleasure to have in the house and were incredibly diligent in tidying up after their work.We will be looking to have EJM refurbish the next set of windows refurbished next year.
Jennifer J.
Jennifer J.
1691140147
I have had 6 windows refurbished with new doubled glazed sashes and one complete new window. Edinburgh Sash and Case are a great company - quality manufacturing, good onsite work by Daniel and Sean, all organised by super efficient Danielle. Thank you.
NM M
NM M
1691068485
Had five sash and case windows replaced by double glazed ones.I used the company on recommendation of two of my neighbours, who had already used them for their windows.The joiners, James and Jordan, were on time, covered my floors and furniture so to not mess them up, did a professional job on the windows and cleaned up after themselves every night.Same can be said for the painter, Ken.The whole thing was done and dusted in 8 working days, as advertised.So far I have not found anything amiss with the windows, but if I did, I am sure that it would be fixed.Am looking forward to reduced heating bills and warmer rooms come winter time. Thank you!
Marysia W.
Marysia W.
1690650389
Edinburgh Sash and Case did a wonderful job. Adam, the joiner, was very skilled and professional, keeping me informed at every stage of the work. His colleague Sean, who did the painting, was equally skilled, polite and friendly. The finished work is beautiful and I have no hesitation in recommending Edinburgh Sash and case.
Iva C.
Iva C.
1689158055
Edinbrugh Sash and Case have been a real pleasure to work with, from the first time I contacted them until the work was completed. Danielle would always respond to emails quickly and was happy to answer all of my questions. I had to pospone the work I booked in due to an unexpected medical situation and I really appreciated that they helped me by pushing the previously agreed timelines. The work started on time, a day earlier even, and was completed before schedule. The joiners and the painters were all very professional and kind and made sure to clean after each day and at the end of the job.I have received several qoutes to get my 5 windows replaced and I found that Edinburgh Sash and Case were more professional and more resonably priced than the other companies I spoke to. I'm very pleased with the outcome, the windows look beautiful.
Carla C.
Carla C.
1688997106
We bought a property that has had its windows painted shut previously. Being in a conservation area there are lots of challenges with renovations within a certain standard. Danielle was extremely helpful, arranging fitting within a very short timescale due to our urgency which we are ever so grateful for. The advice and guidance from the team was priceless. Luke did all the joinery work and was simply exceptional. Very professional and respectful of the property and ourselves. We will need further work done and will definitely go back to Edinburgh Sash and Case.
Neil R.
Neil R.
1688548268
Update on attempt to get faulty units replaced -Avoid at all costs!!!We have several defective units - see pics for completely misted windows. The company refuse to send anyone out to discuss as they claim that our windows "are not misted enough"I think it is reasonable to expect windows that are clear? That is what we thought we were paying for when we bought new windows at a considerable expense.We have been reasonable and trying to get this resolved for years but the lack of communication from the company is even worse than their windows.If I could leave zero stars I wouldOriginal Complaint -We had all of our windows replaced with new units and half of them have misted over. We have been trying to get the faulty units replaced since before Covid and we are still waiting. I cannot get through to anyone on the phone and our emails are not being answeredUpdate (8/8/22) - It has been 2 weeks since I left a phone message and no-one from the company has responded. We completed the contact from on website as instructed and despite being told that we would get a response in 48hrs, we are still waiting. Yet my online reviews/complaints were responded to within 24hrs
John M.
John M.
1687181432
Had a 3 section bay window refurbished by Edinburgh sash and case, and they did a fantastic job. Managed to complete the works ahead of schedule, with great quality joinery and excellent painting. The windows look superb, and will likely last many years, given the quality. Recommended.
Marlene H.
Marlene H.
1687169304
Installation of ten double glazed windows to our home has recently been completed. The joinery work and fitting by Chris was exemplary. Gary and Stevie's painting was also excellent.Despite the enormous disruption and time taken, all contractors were kind and thoughtful while working in our home. We are therefore very happy to recommend Edinburgh Sash and Case.
Claire W.
Claire W.
1685964543
We had Edinburgh Sash and Case replace the majority of the windows in our house. I really could not fault the service supplied by joiners Jamie and Jordan, and Sean the painter. Excellent attention to detail, really high quality workmanship, and they were determined to ensure we were happy with the finish. They were polite and tidy - a pleasure to have in our house. Danielle in the office answered all of my daft questions politely and responded quickly.Getting windows replaced is not cheap but we thought Edinburgh Sash and Case provided excellent value for money.
Karen D.
Karen D.
1685721917
Excellent service from first contact to full installation. Very good quality windows delivered on time despite our very tight deadline. Innes who installed both windows was skilled, professional, helpful and could not have been more pleasant. We have no hesitation in recommending this company and will use them again.
Andy M.
Andy M.
1684256928
EJM replaced all six of our sash windows and a kitchen door with double glazed versions. The team were great throughout - from Danielle in the office to Gary and Stevie the painters and Adam the joiner - professional, courteous and responsive.Chris the joiner who did the installation deserves a special mention for the fantastic work he did. He was super tidy, professional, courteous and did a brilliant job on installing our new windows. Super happy with everything.
Sena N.
Sena N.
1683551665
Never imagined getting so much profits within a short period of time, it happened surprisingly I got this huge amount for me and super happy and excited for this win, it’s a great start for me in line if traded, you been a genius Mrs. Taisha Carson you finally put a smile on my face, despite telling you my problems you didn’t take advantage of me, thanks a lot Mrs. Taisha Carson
Email: taishacarson025@gmail.com
WhatsApp :+1(910)502-3651
Facebook: Taisha Carson
Johan W.
Johan W.
1680691438
We were very impressed by the team of James, Jordan and Sean who replaced 5 windows and restored our curved bay windows. They were punctual, extremely careful in their work, professional and cheery throughout, a pleasure to have in our home. We can thoroughly recommend them and all of the staff in the office, Danielle and Alan who came to measure. The whole project from planning to completion went very smoothly and we are delighted with the result.Ann and Johan, Edinburgh
claire A.
claire A.
1678864480
We had 3 old sash bay windows replaced with fineo glazed sashes. What a difference! Excellent quality and work by all. Adam our joiner did a great job and clean up. Sean the painter was the same. Saving for the next set.
Kenneth Nicholson (Ali and K.
Kenneth Nicholson (Ali and K.
1678211937
We had 7 windows replaced last year. We were delighted with the service from Edinburgh Sash and Case and are really pleased with the results. Nick helped us with the planning application aspects and the communication was excellent. (Thank you particularly to Danielle at the office for this.) Our joiners were James & Jordan, who were friendly and efficient and the painting was done while we were on holiday - a lovely job by Gary & Stevie. At our request, the company also opened up some shutters which we had suspected were there and gave us an additional quote for painting these. The joiners and the painters then returned to make some final adjustments to ensure all the windows and shutters opened and shut properly. Replacing windows is an expensive business and we felt reassured all the way through by the professional and helpful service from all.
orson G.
orson G.
1676021191
Top quality workmanship, friendly, tidy and professional team. Great comms and superb installation by the onsite joiners and painter. James and team worked long and thoroughly with maximum quality and attention to detail.
Jane W
Jane W
1673801527
We had nine windows refurbished by Edinburgh Sash and Case in Oct/Nov 2022. The process was efficient and the approach of all staff is professional. Luke, the joiner, did all work to a very high standard; he has a great attitude, and was very willing to revisit to make sure all work was properly finished. We really appreciated this. Thanks also to Ken for painting all windows.
Karen B.
Karen B.
1670230860
We had 3 windows replaced in our colony house, they look great, I’d definitely recommend Edinburgh Sash and Case, John the painter did an amazing job 😎
James A.
James A.
1667847303
Innis and Jordan did an excellent job
Grant B.
Grant B.
1667741640
We had 8 windows replaced and we are really pleased with the end result. Ryan the joiner and Sean the painter both did a great job. We have shutters on our windows and great care was taken to remove these and then refit.
Diana L.
Diana L.
1667487471
7 very elderly large windows replaced by Dougie, the joiner and John, the painter. They worked very hard and left the rooms very tidy. We immediately noticed a big difference with the draughts now elimated and very smart windows in their place.
Will T.
Will T.
1666520224
It’s been 3 years since we had the windows fitted. Reason why I’ve written this review today, it still annoys me, the fitter carelessly damaged our kitchen window wooden shutters. Obviously pressed for time they slammed a crow bar into the gap between shutter and casing to lever the shutter open leaving a big dent in the wood. Permanently damaged. Clearly couldn’t be bothered to loosen it using more careful means. Irritating as they are 140 year old shutters.For balance, generally the windows have endured okay. They we fitted at a reasonable price in a time frame we agreed. Though if you want a high quality finish and fitting I’d look elsewhere. We must have got the B team. Whole job was full of complacency, corner cutting and inexperienced trades people. Lots of avoidable mistakes. Over first 2 years the following happened. The mastic sealing cracked on our living room windows after a few months, one of the kitchen windows had to be replaced as the gas seal had gone. Joinery was poor. Left big gaps behind the casing of the shutters. Badly damaged wall plaster around the windows. Plinth beneath the living room windows had to be changed. Fitted the wrong screws on the window catches which had to be changed. The young lad that screwed them on looked like he’d never held a screw driver before. Tbh they were communicative, sorted these issues out and apologised. From reading other reviews I’m not sure it’s the case now. As mentioned all of this is semi tolerable as they were done at an okay price. If you do go with these guys I’d be on their case from the get go and make sure they do the job right first time.
Melinda T.
Melinda T.
1666355538
Edinburgh Sash and Case replaced nine windows for me in August and they did an excellent job. James and Jordan, the joiners, were professional and courteous and answered all of my questions and cleaned up after themselves. Ken and John the painters also did a great job. Danielle in the office responded quickly when I emailed. Recently, James has returned to fix a sticky windows. Overall, their attention to detail and customer service has been top notch. Thank you!
Davinia H.
Davinia H.
1666184554
I am writing this on behalf of Sarah Halliday, Sarah would like to convey her warmest thanks for the replacement sash windows you supplied. She described the workers as the A Team. In particular the professionalism of John the painter and Innes the Joiner, the workmanship and quality of the windows is and was the highest of standard.Many thanks indeed!!
Martin H.
Martin H.
1664975873
Luke did a great job of repairing my sash and case windows. Excellent attention to detail, good knowledge and was very tidy during and after the work. Same goes for the painters. Would recommend
Matthew T.
Matthew T.
1664258261
Three of our sash and case windows had fallen into dangerous disrepair. The joiners were punctual, good natured and happy to answer my questions and explain their work.Exceptional care and attention paid to the painting. One smaller window, given a refurb, was found to be cracked in the corner and joiner came early the next morning to replace the pane, no quibbles.Sorry I wish I could remember all your names, you know who you are! Very pleased with the results, which will make a big difference this winter. Thanks, Matt
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