What Our Customers Think
Feedback from customers is very important to us – we use impartial review sites to gather feedback to show everything to potential customers. We’re proud of our highly-rated products and services and would like to share some with you.
James M.
Upgrade to four double-glazed sash windows in a conservation area for us. Edinburgh Sash and Case office were in good communication on the quote, gaining permission and preparation. Joiner Adam did a great job and so did Almond Decorators on the painting
Brian F.
Fantastic work done by the joiners James, Shaun & Ryan, work done to a very high standard at our house in Murrayfield replacing all our old and windows and doors. Additional work was required replacing fascias and external woodwork which was additional to the original quote but we added on to the job as an optional extra without any problems, everything was explained clearly from the start. Gary in Almond Decorating then did a great painting job and gave the windows an excellent finish.
Isabella L.
Two years after the complete renovation of our bow window (still in splendid form), we called Edinburgh Sash and Case again to renovate the windows in the bathroom, scullery and kitchen. We're delighted by the result: the windows are absolutely beautiful, and the company made everything they could to accomodate our very strict timeline. The painters (Gary Miller and his associate at Almond decorators) deserve a special mention: they were fantastic (thank you once again). We're ready for winter!
Jean H.
Fantastic. The work has been completed quickly, in advance of deadline. Hassle free and great service and communication. Many thanks to John and Liam
Katherine B.
Great work from joiners Jordan & James. Fantastic paint job by Derek & Gary of Almond Decorators
Charlotte C.
An Excellent service from the team at Edinburgh Sash and Case from start to finish, all the visits were professional, on time and the team were all brilliant to deal with. The joiners (Jordan & James) were excellent and a pleasure to have in our home. All was finished to a high standard and there was great communication throughout. I wouldn't hesitate to recommend.
Jane D.
Lovely joinery swiftly and cheerfully executed by Kevin who cleared up as he went and left everything so tidy -all we had to do was admire the work. We’re delighted with our new windows.
Linda B.
Great service, we visited the show room and had every step explained. Estimates of dates for completion were spot on. Both the joiner and painter that came worked efficiently and neatly and Took care in the house. Overall a great experience.
Amy E.
This job went smoothly from start to finish - ordering and visiting the manufacturing site to choose finishes was interesting. Office very helpful about start dates and any questions - very prompt and efficient. Jack, Jordan and Callum were our joiners - they were friendly, polite and tidy and made a fantastic job. Paintwork by Gary and Derek is so nearty finished. Delighted with our new windows and getting them fitted -even in our main rooms - didn’t feel like a huge upheaval.
Marysia W.
Edinburgh Sash & Case restored three more windows for me. Adam did his usual exemplary job on the windows and Sean painted them beautifully. I am grateful for their excellent work, politeness and tidiness. Thanks also go to the office team for their efficiency and helpfulness.
Michelle Y.
Excellent work, very tidy, good quality
Alex G.
Jordan and Jack were great. Did a very high quality job on our 9 windows in a victorian double upper near Stockbridge, and in very good time. They communicated timelines very clearly and were always good to have around.
They even came early one day to say hello to our wee boy before he went to nursery because he was so curious about what they were doing.
Highly recommended!
They even came early one day to say hello to our wee boy before he went to nursery because he was so curious about what they were doing.
Highly recommended!
Luke T.
Fantastic service from Edinburgh Sash and Case from start to finish. The team provided a very reasonable quote and were ready to start work within the month. Particular thanks to decorators Gary and Derek, friendly, always arrived on time, easily contactable, clean & tidy, very conscientious with great attention to detail. Would definitely recommend their services. Adam, the joiner, was great too, again always showed up on time, happy to answer any questions we had and provided a great service.
Ewen M.
Delighted with our new windows. We went from having 26 years old windows that we couldn't safely open and therefore had difficulty cleaning so couldn't see through them well, that were draughty and would leak in a storm, to new shiny windows that we can open with a finger. The sound proofing is so much better, the draughts are no more and everything looks great. Communications were always prompt and to the point. Call out too to Chris who was the joiner that actually fitted the windows. He did a great job and was easy to deal with and cleaned up at the end of each day. The painters who came to do the finishing touches a few days later were great too. Replacing our windows in a conservation area was a long saga for us and we were let down by two other companies before approaching Edinburgh Sash and Case. Wood frame sash and case windows are not cheap but they made it very worth the expense. Thank you.
Charlotte C.
We had two windows refurbished and they look good as new! Jordan and Jack were brilliant and did such a great job repairing the windows and getting them working smoothly again - great job boys! And Pawel really brought it all to life with painting them so well!
Louise B
I was absolutely delighted with the quality of the window renovation work by Edinburgh Sash and Case. They look like brand new windows! Both sets of workmen - the joiners and the painters - were excellent craftsmen and went out of their way to ensure I was content with what they were doing and the tidy up at the end of the day. I recommend this company.
Graham L.
Jack and Jordan have just completed work to replace and upgrade our 6 sash windows to do be double glazed units. The pair were a great team, working co-operatively and efficiently at all times; they were unobtrusive in a busy house where there were, at times, 2 dogs and a toddler but remained cheerful and helpful at all times. The installation has gone to plan and we can already tell the difference in noise levels and lack of draughts!
Jstrother M.
We had a six-pane sash and case window whose lower rail was rotten. The frame and glass had to be replaced in their entirety. Edinburgh Sash and Case was a joy to work with. They were responsive, timely, and did excellent work. The quote was delivered the day after they visited to assess the situation, the work was done on time and done flawlessly. Everybody we dealt with was friendly, informed, honest, and accurate. We highly recommend them.
Ian H.
This company fitted our windows in 2018 and until we contacted them recently to advise that we had two blown windows we were satisfied.
Their response to our approach on this issue was "Can I just confirm, were these windows fitted by ourselves?" This from a director of the company.
No reply was received to our confirmation that this was indeed the case and we had to chase. We were then asked to complete a snagging link.
Under the scope of warranty shown on the link this states "The tradesperson will attend the property and attend to the reported issues. Any issues not covered by the guarantee will be charged at £0.96 per minute + VAT. Please note that if none of the issues are warranty repairs there will be an additional call out charge of £65 + VAT."
We found that their 7 year guarantee only covers standard double glazed units, which we thought we had, which have a sightline of approximately 11mm. However for low sightline units only a five year guarantee is offered and apparently we only have low sightline units.
As our original quotation did not mention anything to the effect that we were not purchasing standard double glazing units we questioned this and the response was :- "Low sight line units are any units in astragalled windows - it is only 1/1 style windows that have non low sight lines" Anyone who understands this response I suspect must be in the double glazing business.
We reverted again with the question as to why their quotation did not detail the poorer quality windows and simply refers to double glazed units, but this is not something that the company is prepared to answer.
Having paid in excess of £10,000 for two bay windows we would have expected these to last 20/25 years and not to expire within a seven year period.
The company did offer to provide us with a quotation for rectification but this is not something we will be taking up.
Unfortunately the double glazing industry is effectively unregulated and Edinburgh Sash & Case do not belong to any trade body which might arbitrate. Given the probable lack of repeat business their attitude appears to be "new customers only"
Anyone dealing with this company needs to consider the phrase caveat emptor.
Date of experience: 15 March 2025
Their response to our approach on this issue was "Can I just confirm, were these windows fitted by ourselves?" This from a director of the company.
No reply was received to our confirmation that this was indeed the case and we had to chase. We were then asked to complete a snagging link.
Under the scope of warranty shown on the link this states "The tradesperson will attend the property and attend to the reported issues. Any issues not covered by the guarantee will be charged at £0.96 per minute + VAT. Please note that if none of the issues are warranty repairs there will be an additional call out charge of £65 + VAT."
We found that their 7 year guarantee only covers standard double glazed units, which we thought we had, which have a sightline of approximately 11mm. However for low sightline units only a five year guarantee is offered and apparently we only have low sightline units.
As our original quotation did not mention anything to the effect that we were not purchasing standard double glazing units we questioned this and the response was :- "Low sight line units are any units in astragalled windows - it is only 1/1 style windows that have non low sight lines" Anyone who understands this response I suspect must be in the double glazing business.
We reverted again with the question as to why their quotation did not detail the poorer quality windows and simply refers to double glazed units, but this is not something that the company is prepared to answer.
Having paid in excess of £10,000 for two bay windows we would have expected these to last 20/25 years and not to expire within a seven year period.
The company did offer to provide us with a quotation for rectification but this is not something we will be taking up.
Unfortunately the double glazing industry is effectively unregulated and Edinburgh Sash & Case do not belong to any trade body which might arbitrate. Given the probable lack of repeat business their attitude appears to be "new customers only"
Anyone dealing with this company needs to consider the phrase caveat emptor.
Date of experience: 15 March 2025
Andrew W.
From October 2019 - Just had five single pane windows upgraded to double glazing. The Listed Building Consent service was excellent and helped us get the permission we needed. All work completed to a very high standard. Thanks to Dougie and Michael (Team 5 joiners) plus Ryan and wee Joe (JB Painting). Highly recommended! Thanks again.
Craig B.
Just had two windows refurbished by Scott and Daniel, two joiners fro Edinburgh Sash and Case. I’m absolutely delighted with their work. They take real pride in what they do. They’re lovey lads too. Nothing was too much trouble.
Richard B.
Excellent service, highly accurate reproduction detailing from Alan, with excellent fitting from Jack and Jordan. To top it off Ken's painting work has been immaculate and fastidious. He's an absolute professional and the quality of finish is superb.
G P
Absolutely first-class joinery work from James and Robbie, the difference these windows have made to the temperature and sound proofing in our flat is incredible. Excellent painting from Joe too - we would recommend this company unreservedly.
annemarie N.
We had 11 new windows installed at the tail end of last year. Our main joiner was Kevin, supported later in the job by Daniel, who were great- they were also extremely neat, clearing up at the end of every day. After they were finished, the painters led by Gary Miller came in and ensured a great finish.
The process was, for us, very straightforward. Communications went well and the job started on the date agreed.
We are delighted with the results- after living here for 30 years, we can feel the real difference in warmth in the house.
The process was, for us, very straightforward. Communications went well and the job started on the date agreed.
We are delighted with the results- after living here for 30 years, we can feel the real difference in warmth in the house.
Giulia D.
My husband and I were very impressed with your joiners. Jordan and Jack were easy to talk to and friendly, left everything in a clean and livable state especially over the weekend. Very professional and a credit to your company.
Helen L.
Very pleased with the new windows. Pawel did a great job. Highly recommend
Sarah R
Very happy with the window work done by Jack & Jordan over the last few days! Kind & professional interaction, excellent communication, and great respect of our space while completing the work, as well as cleaning up. Would definitely recommend - Thanks guys!
Andy A.
We upgraded our windows in October 2024, to double glazed timber sash and case with astragals. The job was done in line with the agreed timelines. Kevin and Scott installed the windows. They looked after the property, protecting the floors and furniture, and kept the work areas neat and tidy throughout. Sean came in to add the final coats of paint. Their work was of very good quality, and they were friendly. In the last couple of weeks, we've lived through a huge storm (Storm Eowyn) with gusts around 80mph, and it really helped us to see the difference compared to our old (single-glazed, PVC) windows.
Lachlan B.
Kevin and Daniel have done a brilliant job fitting new double glazed sash and case windows, I would highly recommend Edinburgh Sash and Case to anyone looking to upgrade their windows!
Ed B.
From start to completion the process has been seamless.
Communication via the office was great very understanding of all my questions and happy to advice if I was in doubt of best option to suit my needs.
The installation was quick and efficient, a window per day per person, with minimal mess. The joiners Jordan & Jack arrived on time every day, they went above and beyond at every point.
Once all the new windows had finished being installed the magic happen in the form of Joe the painter, I could not have asked for a more professional, clean and incredibly job to have been completed.
I could not be happy with the end result and the expirance as a whole, every person I interacted with is a credit to Edinburgh Sash & Case.
5 stars.
Communication via the office was great very understanding of all my questions and happy to advice if I was in doubt of best option to suit my needs.
The installation was quick and efficient, a window per day per person, with minimal mess. The joiners Jordan & Jack arrived on time every day, they went above and beyond at every point.
Once all the new windows had finished being installed the magic happen in the form of Joe the painter, I could not have asked for a more professional, clean and incredibly job to have been completed.
I could not be happy with the end result and the expirance as a whole, every person I interacted with is a credit to Edinburgh Sash & Case.
5 stars.
Rachel W.
The process from initial quote to install took more than 5 months (for 2 windows) due to the time needed to get permission for a listed building and the wait time to manufacture the windows but the process was handled seamlessly by Edinburgh Sash and Case. We were really impressed by Chris’ joinery work and the office team were helpful and responsive. Pawel explained what to do to ensure the paint dried properly so that the windows don’t stick. Overall thrilled with the end result!
Beth C.
Just had Kevin and Daniel in today to fit a new PVC sash and case window. Both boys were lovely, very professional and efficient. Their workmanship and attention to detail was fantastic. Kept me updated throughout and left the room as they found it. Window looks great, so happy with their service. Thanks boys. Couldn’t recommend Edinburgh Sash and Case more.
Jackie M.
I’d used Edinburgh Sash and Case before for a straightforward job. This time, several joiners said they wouldn’t or couldn’t replace my bay windows and restore the woodwork to match the original features (period house). Other firms quoted me ridiculous prices. Edinburgh Sash n Case were brilliant. Kevin and Daniel managed to replace all the curved woodwork, the windows and fixtures were perfect, the shutters were carefully removed and replaced with new frames. Honestly, I can’t recommend them highly enough. If you’re worried about paying a deposit as I was, don’t be, these guys are so professional. Kevin and Daniel really respected my house, were never a bother and cleaned up so well afterwards. I’m so pleased with the end result as the finish and craftsmanship was fantastic. Highly recommend and thank you! Jackie Hughes
Hubbard B.
I would highly recommend this company to anyone needing their windows refurbished. The office team are quick to response and highly competent, and the guys on site were a pleasure to have in the house. They were on time, professional and cleaned up when the job was done.
Artemisia B.
My husband and I are absolutely thrilled with the new windows. They look just like the original windows but keep in the heat really well and have reduced the noise from outside.
The team did a fantastic job of installing them, they were professional and left the house spotless. I would recommend them to anyone looking to upgrade your sash windows!
The team did a fantastic job of installing them, they were professional and left the house spotless. I would recommend them to anyone looking to upgrade your sash windows!
Rowan F.
Had 3 windows replaced. Work was excellent and they were flexible and courteous throughout. Special shout out to Jordan and Daniel, the joiners, and Derek from almond decorators who complete the painting work
Gill H.
We’ve just had our dormer and three single-glazed sash windows replaced and upgraded to double-glazed by Edinburgh Sash and Case. We’re really pleased with the result and the house is now cozy and quiet, and the windows look great. The joiners (Innes and Ben) and the painter (Ken) were outstanding. They were professional, friendly, always on time and left the house tidy at the end of each day. All three are truly skilled and knowledgeable craftsmen.
The company manages the whole process including submission to the council for planning consent, measuring up and manufacture of the windows.
The office team of Danielle and Chantelle are efficient with great comms, scheduling and explaining how the works will be carried out.
I strongly recommend Edinburgh Sash and Case if you need to replace or upgrade your windows.
The company manages the whole process including submission to the council for planning consent, measuring up and manufacture of the windows.
The office team of Danielle and Chantelle are efficient with great comms, scheduling and explaining how the works will be carried out.
I strongly recommend Edinburgh Sash and Case if you need to replace or upgrade your windows.
Anne B.
Great job by the joiner Luke single handedly fitting a full replacement upstairs bathroom window. Delighted with the result.
Aida H.
Really happy with the work. Windows look great. Ryan’s joinery work was first class considering the amount of rot on the windows. Pawell just finished the paint work perfectly and now looks great. ES&C were really helpful and the team at sighthill were just amazing. If your looking for refurbishment would definitely recommend them.
Mihai V.
It's astonishing how I've become financially secure thanks to a renowned al-professional trader ( Mrs Annie Daisy ). I believe she's a Godsent, transforming lives, including mine. Starting with a $782 trade and gaining a $7,830 profit surpassed my expectations.
Reach out to the trading manager who made this possible: Her WhatsApp info +48667395117
WhatsApp;
Facebook: Annie Daisy
Email: anniefxdaisyexpert412@gmail.com
https://www.facebook.com/AnnieDaisyfxexpert
Reach out to the trading manager who made this possible: Her WhatsApp info +48667395117
WhatsApp;
Facebook: Annie Daisy
Email: anniefxdaisyexpert412@gmail.com
https://www.facebook.com/AnnieDaisyfxexpert
